FAQ
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where do you ship from?
We ship all orders from Canada. Our shipping times and costs are based on your location.
Do you offer international shipping?
Yes, we ship all over the world. Shipping costs and delivery times vary depending on your destination, and will be added at checkout.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package through our courier's website.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location:
- Canada: 3-7 business days
- United States: 5-10 business days
- International: 7-14 business days (varies by country)
Ordering
What is your return policy?
We accept returns within 30 days of delivery for unused and unwashed items. Items must be in their original condition, with tags attached. Please visit our Returns & Exchanges page for more details on how to return an item.
Can I cancel or modify my order after placing it?
Once your order is placed, we process it as quickly as possible to ensure fast shipping. Please contact us within 24 hours if you need to make any changes or cancel your order. After this time, we may not be able to modify your order.
Payments & Taxes
What payment methods do you accept?
We accept major credit cards and PayPal. All transactions are securely processed.
Will I be charged tax on my order?
Taxes will be calculated and applied at checkout based on your location and applicable tax rates.
Support & Sustainability
How can I contact customer service?
For any inquiries or assistance, you can reach our customer service team at cs@artofepic.com or use the Contact Us form on our website. We aim to respond to all messages within 24 hours.
Is your clothing environmentally friendly?
Yes, we are committed to sustainability. We use organic cotton and eco-friendly production methods whenever possible to reduce our environmental impact.
Do you offer discounts or promotions?
We occasionally offer promotions and discounts. Be sure to subscribe to our newsletter and follow us on social media to stay updated on special offers.
Get in touch
Have questions about your order, or a general enquiry?
